Shipping policy
Last Updated: October 7, 2026
Thank you for shopping with Rovellian.com. We are committed to making your shopping experience simple, secure, and convenient.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or major holidays.
During sales events, holidays, or periods of high order volume, processing may take a little longer.
2. Shipping Times
After your order has been processed and shipped, estimated delivery time is:
United States: 5–12 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Rovellian.com may offer promotional Free Shipping on selected products or orders.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Tracking information may take 24–72 hours to become active after the package has been shipped.
5. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Rovellian.com is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We may not be able to change the address once your order has been processed or shipped.
6. Delays
Occasionally, orders may experience delays due to:
- Severe weather
- Carrier delays
- Public holidays
- High order volume
- Customs or regulatory processing
- Incorrect or incomplete delivery information
- Other circumstances beyond our control
We appreciate your patience if an unexpected delay occurs.
7. Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact your local carrier.
If you still cannot locate the package, contact us with your order number and tracking information so we can assist you.
Rovellian.com is not responsible for packages confirmed as delivered by the shipping carrier.
8. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, when applicable
We will review the issue and work with you toward an appropriate solution.
9. Multiple Shipments
Your order may occasionally arrive in multiple packages if products are shipped separately.
If this happens, you may receive separate tracking information for each shipment.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Rovellian
Website: rovellian.com
Email: support@rovellian.com
Address: 708 Sierra St, Madera, CA 93638, USA
Phone: +1 307-622-1366
We are happy to assist you with shipping and order-related questions.