Return & Refund Policy

Last Updated: October 5, 2026

Rovellian, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help resolve the issue.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

1.         The item must be unused and in its original condition.
2.         The item must be returned with its original packaging, where applicable.
3.         You must provide your order number and proof of purchase.
4.         The return request must be submitted within 30 days of delivery.

Items that are returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

1. Personalized or customized products
2. Gift cards
3. Items marked as final sale
4. Products that have been used, damaged, or altered after delivery
5. Items that cannot be returned for hygiene or safety reasons, where applicable

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if:

1. Your order arrives damaged.
2. You receive a defective product.
3. You receive the wrong item.
4. Your order is missing an item.

Please provide your order number and clear photos of the product and packaging when contacting us. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or missing item caused by us, we may provide an appropriate return solution.

For returns due to a change of mind or other reasons not caused by Rovellian, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account.

2. Contact your payment provider.

3. Contact us if the refund still has not appeared.

We will be happy to help investigate the status of the refund.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

8. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us. Depending on the circumstances and product availability, we may offer a replacement or another appropriate resolution.

9. How to Request a Return or Refund

Please contact us with:

1. Full name
2. Order number
3. Email address used for the purchase
4. Reason for the return
5. Photos or other supporting information, when applicable

Contact Information

Rovellian

Email: support@rovellian.com
Website: rovellian.com
Address: 708 Sierra St, Madera, CA 93638, USA
Phone: +1 307-622-1366

Please do not send a return to the business address above unless our customer support team specifically instructs you to do so.

10. Policy Changes

Rovellian may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

By placing an order with Rovellian, you acknowledge and agree to the applicable terms of this Return & Refund Policy.